Frequently Asked Questions

What types of products does SA-ZA offer?

SA-ZA specializes in a variety of products including clothing garments, jewelry, and home accessories. Each item is detailed on the product page on our website.

Are all SA-ZA products handmade and ethically sourced?

Yes, all SA-ZA products are handmade and ethically sourced. We pride ourselves on the quality and authenticity of our handwoven textiles, goods and jewelry.

How do I choose the right size for clothing items? Are there size charts available?

You can refer to the sizing chart available on each product page. If you have specific sizing questions, please contact us directly on our instagram or our customer service email.

Does SA-ZA accept custom orders?

SA-ZA does accept custom orders. For more information, please contact us directly.

What payment methods are accepted by SA-ZA? Are prices displayed in local currency?

SA-ZA accepts various payment methods including major credit cards and PayPal.

What are the shipping options available? Do you ship internationally?

We offer domestic and international shipping. Shipping costs and times vary depending on the destination and shipping method selected during checkout.

How long will it take to receive my order?

Delivery times vary by location and shipping method. Typically, orders are processed and dispatched within 15-20 working days, and a tracking number is provided upon request.

What is the return policy? Can I return a custom-made item?

At the moment, we do not accept any return or exchanges unless a mistake was made by SA-ZA. Exchanges are only offered for incorrect sizing or style if SA-ZA is at fault. Incorrect or incomplete order details provided by the customer are not eligible for exchange.

Can I cancel or modify my order once it has been placed?

Orders cannot be cancelled or modified once they have been placed, due to our quick processing times and custom nature of our products.

I notice slight irregularities in the print/color. Is this normal?

Yes, it is completely normal. These irregularities are the hallmark that your product is made by a human with love and care, which makes it one-of-a-kind.

Can I machine wash my SA-ZA products?

It is recommended to follow the specific care instructions provided with each product. Generally, for handmade and natural-dyed materials, hand washing in cold water and air drying is advisable to maintain the integrity of the fabric and dye